--- description: Learn more about Playvox price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Playvox Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Quality Management Software](/directory/30099/quality-management/software) > [Playvox](/software/164542/playvox) # Playvox Canonical: https://www.capterra.ie/software/164542/playvox Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/164542/playvox?page=2) > Boost contact center efficiency with Playvox WEM. Streamline operations, automate feedback with Playvox QM and monitor KPIs for success > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Playvox? Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 109 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Playvox - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Starter: $15 user/month on annual contract Professional:$30 user/month on annual contract Enterprise: $40 user/month on annual contract More than 100 agents? Multi-year contract? Contact us for a custom quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Mexico, Portugal, South Africa, Spain, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Attendance Tracking - Audit Management - Automated Routing - Automated Scheduling - Budgeting/Forecasting - CRM - Change Management - Compliance Management - Computer Telephony Integration - Customer Experience Management - Customer Surveys - Customisable Templates - Document Coding & Control - Employee Coaching Tools - Employee Management - Employee Scheduling - Feedback Management - For Call Centres - Intraday Management - KPI Monitoring - Knowledge Base Management - Labor Forecasting - Multi-Channel Communication - Performance Management - Performance Metrics - Process/Workflow Automation - Productivity Analysis - Quality Management - Queue Management - Reporting & Statistics - Reporting/Analytics - Sentiment Analysis - Service Level Agreement (SLA) Management - Skills Tracking - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Time Off Management - Trend Analysis - Visual Analytics - Workforce Management ## Integrations (23 total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... and 8 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Quality Management Software](https://www.capterra.ie/directory/30099/quality-management/software) ## Related Categories - [Quality Management Software](https://www.capterra.ie/directory/30099/quality-management/software) - [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software) - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.ie/directory/30541/customer-satisfaction/software) - [Workforce Management Software](https://www.capterra.ie/directory/30210/workforce-management/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Leaptree Optimize](https://www.capterra.ie/software/1075162/Leaptree-Optimize) — 4.8/5 (12 reviews) 3. [CXone Mpower](https://www.capterra.ie/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [Genesys Cloud CX](https://www.capterra.ie/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [Medallia Agent Connect](https://www.capterra.ie/software/181460/stella-connect) — 4.9/5 (18 reviews) ## Reviews ### "Playvox helps us review the quality of each interactions that agents have" — 5.0/5 > **Jannice Gwen** | *30 May 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I believe the most helpful feature of Playvox is that our Quality team is able leave comments to each of our evaluations and are able to provide us information such as the details of the ticket/case we have handled. We are also able to review their review and acknowledge it. We also have a dashboard where in we can see the total percentage of our QA Evaluations and at the same time see which sections we mostly have errors. > > **Cons**: None so far, everything is doing well for Playvox ----- ### "Playvox is perfect for quality assurance between teams." — 5.0/5 > **David** | *1 November 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Useful solution for coaching sessions and calibrations. Provides everything needed such as grouping in teams and a robust selection of customizable actions. > > **Cons**: Very rarely the text processor can glitch out, so I believe an auto-save feature for what you're writing would be pretty cool. > > Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress. ----- ### "Promising tool but not ready for global organizations disengaged team" — 2.0/5 > **Stela** | *5 October 2024* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: The tool looks promising while not ready for global organizations with omnichannel schedule > > **Cons**: We got stuck during onbaording with building global schedules. At one point a couple of weeks ago, Playvox completely ghosted us - with nobody in the company ever responding to our emails even though we are a paying customer ----- ### "Playvox Review." — 5.0/5 > **Jetson** | *8 August 2024* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Playvox is so easy to use as an agent. It allows us to monitor the quality of our job and help us to improve on daily basis. > > **Cons**: None. Playvox is so easy to use and has a very calm interface that allows us to work more easily. > > 10/10. Playvox is a very useful product. It helps us to get our job done more easily and makes us more productive because we always save time using this product. ----- ### "Robust QA Framework Through Playvox" — 4.0/5 > **John Epok** | *1 June 2024* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: - can be easily integrated with Zendesk through API which makes ticket audits a lot easier to review - agent organization chart which provides visibility to further know who reports to who - UI/UI which is very user-friendly and straightforward > > **Cons**: - generally needs a separate Playvox instance for each Zendesk instance which is bit tiresome as in our use case we have 5 Zendesk instances. You can just imagine the amount of effort we need spend just to login to different Playvox instances - SSO via Google Workspace had some issues every now and thn > > While we mostly use Playvox for QA purposes, our overall experience with the platform is okay as it does fairly deliver based on our use cases. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/164542/playvox?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/164542/playvox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data