---
description: Learn more about Calabrio ONE price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
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title: Calabrio ONE Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite)

# Calabrio ONE

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> Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Calabrio ONE?

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Activity Dashboard
- Agent Interface
- Automatic Transcription
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Customer Experience Management
- Customer Surveys
- Data Security
- Employee Coaching Tools
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centres
- Intraday Management
- KPI Monitoring
- Labor Forecasting
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scoring Models
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Productivity Analysis
- Quality Management
- Queue Management
- Recording
- Reporting/Analytics
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Surveys & Feedback
- Third-Party Integrations
- Time Off Management
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software)
- [Call Tracking Software](https://www.capterra.ie/directory/30901/call-tracking/software)
- [Quality Management Software](https://www.capterra.ie/directory/30099/quality-management/software)
- [Speech Analytics Software](https://www.capterra.ie/directory/32258/speech-analytics/software)
- [Call Center Workforce Management Software](https://www.capterra.ie/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.ie/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.ie/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.ie/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Nextiva](https://www.capterra.ie/software/175788/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Experience with Calabrio" — 5.0/5

> **Rabya** | *20 May 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly. Accessible and easy.easy to navigate.
> 
> **Cons**: Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy.

-----

### "Calabrio One" — 3.0/5

> **Hlengiwe** | *20 May 2024* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.
> 
> **Cons**: Sometimes I do not get reminders and updates when my schedule is changed.

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### "Calabrio on the spotlight" — 5.0/5

> **Ester** | *20 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.
> 
> **Cons**: I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.

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### "Calabrio  best thing in the world" — 5.0/5

> **anthony** | *20 May 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: what I like the most is grant bot it tells  you  important information when a schedule could be change or swapped with a partner
> 
> **Cons**: I don't have too much to say I don't like all features
> 
> If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself  also is easy to swap days with partner

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### "Employer user" — 4.0/5

> **Lynn** | *20 May 2024* | Government Administration | Recommendation rating: 5.0/10
> 
> **Pros**: Seeing where I am supposed to be. It helps me manage my day.
> 
> **Cons**: That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio.

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## Links

- [View on Capterra](https://www.capterra.ie/software/110588/calabrio-one-suite)

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| de-AT | <https://www.capterra.at/software/110588/calabrio-one-suite> |
| de-CH | <https://www.capterra.ch/software/110588/calabrio-one-suite> |
| en | <https://www.capterra.com/p/110588/Calabrio-One-Suite/> |
| en-AE | <https://www.capterra.ae/software/110588/calabrio-one-suite> |
| en-AU | <https://www.capterra.com.au/software/110588/calabrio-one-suite> |
| en-CA | <https://www.capterra.ca/software/110588/calabrio-one-suite> |
| en-GB | <https://www.capterra.co.uk/software/110588/calabrio-one-suite> |
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| fr-LU | <https://www.capterra.lu/software/110588/calabrio-one-suite> |
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| nl | <https://www.capterra.nl/software/110588/calabrio-one-suite> |
| nl-BE | <https://www.capterra.be/software/110588/calabrio-one-suite> |

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