--- description: Learn more about SolarWinds Service Desk price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SolarWinds Service Desk Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk](/software/129478/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.capterra.ie/software/129478/solarwinds-service-desk Page: 1 / 24\ Next: [Next page](https://www.capterra.ie/software/129478/solarwinds-service-desk?page=2) > A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days. > > Verdict: Rated **4.6/5** by 577 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SolarWinds Service Desk? Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \& internal other requesters). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 577 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per month, per technician, billed annually. Supports unlimited users. Asset pricing available upon request. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Bahrain, Belgium, Benin, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Finland, France, French Guiana, Germany and 50 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking - Assignment Management - Audit Management - Barcode/Ticket Scanning - CRM - Call Centre Management - Capacity Management - Catalog Management - Change Management - Collaboration Tools - Compliance Management - Configuration Management - Content Management - Customer Database - Customer Support - Dashboard - Data Security - Full Text Search - IT Asset Tracking - IT Reporting - Inbox Management - Incident Management - Incident Reporting - Internal Controls Management - Inventory Management - Knowledge Base Management - Knowledge Management - License Inventory - License Tracking - Multi-Channel Communication - Multi-Language - Purchase Order Management - Real-Time Monitoring - Release Management - Remote Access/Control - Requisition Management - Risk Analysis - Risk Scoring - Self Service Portal - Service Level Agreement (SLA) Management - Spend Analysis - Status Tracking - Supplier Management - Support Ticket Management - Task Management - Ticket Management - User Management ... and 41 more features ## Integrations (27 total) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.ie/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.ie/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.ie/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.ie/directory/30675/issue-tracking/software) ## Alternatives 1. [JIRA Service Management](https://www.capterra.ie/software/138769/jira-service-management) — 4.5/5 (763 reviews) 2. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Action1](https://www.capterra.ie/software/180609/action1-rmm) — 4.9/5 (237 reviews) 4. [ManageEngine Endpoint Central](https://www.capterra.ie/software/170018/manageengine-desktop-central) — 4.6/5 (1489 reviews) 5. [SysAid](https://www.capterra.ie/software/107225/sysaid) — 4.5/5 (511 reviews) ## Reviews ### "Great IT Support App For Technicians" — 5.0/5 > **Jesse** | *20 August 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. > > **Cons**: The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. ----- ### "Solarwinds enabling Service Delivery to Excel" — 5.0/5 > **Richard** | *1 July 2025* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team. > > **Cons**: Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk. > > Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy. ----- ### "How did I like using Solar Winds Desk" — 4.0/5 > **Verified Reviewer** | *10 December 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I most liked the ease of use and the user interface was very intuitive. The dashboard made it easy to navigate and use. > > **Cons**: The biggest issue was the cost per device. The other downfall is the invoicing module was primitive and did not include a recurring feature. > > The overall experience was decent. The user interface was smooth and easy to use and made the experience intuitive. ----- ### "SolarWinds Review" — 5.0/5 > **Katrina** | *10 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It allows you to view all of your services in one convenient location and provides real time updates. > > **Cons**: I do not dislike anything. I find this software to find convenient and easy to use. It is also very secure. > > I have had a good experience with this application so far. It has made my job easier and more efficient. ----- ### "Nice User Interface, great customer service, ITIL based, awesome inventory management" — 5.0/5 > **Sebastian** | *25 November 2014* | Information Technology & Services > > **Pros**: An awesome customer service and support, great asset management, nice UI, SLA management, service catalog, good reporting. > > **Cons**: SLAs could be more flexible, give the user the ability to create their own reports, improve the linux agent deployment. > > For some organizations, selling the idea to have an ITSM can be difficult. They helped me to build the case and to sell the idea, they supported me in the whole process. Once they sold me the product, they showed an awesome customer service with very short turnaround time for each support request. They have a strong and active community, which is very important to share ideas and problems. The errors that I found were solved quickly and they also hear their users, by giving us the ability to push for ideas to include in the system. The inventory management is great in details and features. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.ie/software/129478/solarwinds-service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/129478/solarwinds-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data